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FAQ
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FAQ


ORDERS & PAYMENT

Can I order by phone?

Unfortunately, this feature is not available at this moment. At this time, you can order online from our website http://www.teameteas.com/shop

What if I can't place an order myself?
What payment methods can I use?
What is Cash-on-Delivery (COD)?
Why is COD not available to me?
What should I do if my Payment Fails?
Can I have a Sample?

ORDER STATUS

How can I check the status of my order?

Once your payment is cleared you will be receiving a mail confirming the order status and delivery status. Once your order ships, you will receive a shipping notification that includes tracking information. You can track your shipment through the carrier using this information.

You can check the status of your order at any time at www.teameteas.com/track. This link also has a courier tracking number that can be used to track the status of the order at our courier partner's website. After receiving shipment mail, it may take up to 24 hours for the order status to be updated on our courier partner's website.

OR

You may call Customer Support at 1800-300-22151 (toll free). Please keep your order number handy when making the call.

What if I have a question about my order?
Why is my order delayed?

CANCELLATIONS OR CHANGES IN ORDER

Can I change my order?

Yes. You can change your order before the order is dispatched (you will receive a confirmation email upon dispatch). We would encourage you to track your order before you decide to change your order.

You can contact us via email: shop@teameteas.com

Note: Kindly remember this option is available only if we receive your email within 24 hours of your order. Also note that the replacement order has to have the same basket value.

How can I cancel or modify an order placed online?
I have given the wrong address, how can I change it?

RETURN AND EXCHANGES

How do I return products?

If you have any problems with our product, contact us immediately at shop@teameteas.com with your Order ID number. We will personally guide you and address to your problem.

What to do if I receive a short shipment?
What do I do if I receive wrong merchandise instead of my order?

SHIPPING AND DELIVERY

When will I receive my order?

Once your order is placed and your payment cleared (Email verification is mandatory in case of COD), it takes seven working days for you to get your order.

What if I'm not home when my purchase arrives?
Do you ship Internationally?
What if my order isn't delivered?

TE-A-ME - Shop for Teas Online in India